For Scientists, By ScientistsNew England Biolabs was established in the mid-1970s as a cooperative laboratory of experienced scientists. It was conceived to be a part of the scientific community by providing top quality tools and experimental expertise. This basic philosophy has continued to the present day and has led to long-standing relationships with many of our fellow scientists.
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Learn how NEB sets a new standard for life science reagents.
Nowhere does NEB’s “scientists helping scientists” philosophy shine more than in conversation with two NEB scientists who regularly answer customer questions.
The questions posed to NEB tech support run the gamut from basic procedural and historical questions to complex issues about cutting-edge applications. Our scientists are ready and willing to help!
Are you worried that your question is too basic to call NEB technical support? Nathan offers some reassurance.
Jeremy’s “most interesting call” story highlights the full panoply of resources available when you call with a tech support question.
A scientist-run technical support program is the hidden value behind NEB’s reagents. Learn how you can benefit!
Can you guess how many tech support inquiries NEB receives annually? We think you’ll be surprised!
What’s the best way to get in touch with NEB’s tech support? Whether you call or email, you’ll get answers from bench scientists who have experience with the product!